Italian Heart is a lawful Australian business based in Melbourne VIC 3000, Australia.
We are committed to providing you with the best possible quality and customer service experience.
By browsing our site and purchasing something from us, you agree to be bound by the following Terms and Conditions, please read them carefully before accessing or using our website.
Italian Heart only ships within Australia.
Delivery times are usually between 2 to 5 days.
Orders are only sent after full payment is confirmed.
Standard shipping is free for orders above $99. Express shipping can be purchased for $4.
Orders under $99 can be shipped using the standard Australia Post service for $8.95 or the Australia Post Express service for $12.95.
Delivery charges are non-refundable unless there is a manufacturing fault.
All orders are sent from our warehouse in Melbourne, Victoria via Australia Post within 2 business days of when the order is placed. Orders made on weekends and public holidays will be usually dispatched on the next business days. We give priority to express service. Transit time may vary depending depend on the location of postage. Goods will be delivered on business days only.
We recommend you provide a delivery address where someone will be available to receive your order. If no one is available to sign for your order, Australia Post will leave you a card in your letter box advising you to collect your delivery from your local post office. If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when you’re finalising your purchase as you are checking out.
Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. Please click on the following link to track your order once it has been shipped: www.auspost.com.au/track
If you have an account with Italian Heart you will be able to view the status of your order online when you log into your account.
Our warehouse does not have a shop-front, so pick-up arrangements unfortunately cannot be made.
Italian Heart offers an exchange and refund policy on any item purchased online.
We will happily accept the exchange or refund of the item if the following conditions are met:
• The returned purchase must be in its original condition (unworn, undamaged and unmarked) and with full and complete original packaging.
• Include a copy of the order with specific indication of replacement or refund.
• The purchase is returned within 10 days of when the order is received.
• The shipping cost when returning the item is covered by the customer.
Just send us an email with your request and order number at firstname.lastname@example.org and we will provide all the instructions for returning your purchase. Please allow 1 week from when we receive your return for it to be processed.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received.
We will refund the total of your order less $10 processing fee.
In case of a request for replacement of the model we will issue a refund, and the customer will have to make a new order.
Unfortunately sale items or items marked as gifts cannot be exchanged or refunded.
The goods come with guarantees and remedies that cannot be excluded under the Australian Consumer Law. Please contact us asap where goods are not of acceptable quality or do not match description.
Each of Italian Heart products is unique and completely handmade in Italy by expert workers. Italian craftsmanship has always been famous throughout the world for the unique exclusive creations and Italian Heart products are the perfect original combination of modern design, new creative ideas and ancient techniques.
Designed in Italy and handcrafted by Italian masters, imported by Italian Heart. Authentic made in Italy.
Small irregularities, modifications in colour and dimensions unevenness are distinctive sign of a handmade product and cannot be considered as defects. In fact small imperfections in the craftsmanship of your products make them even more unique and valuable.
Italian Heart warrants that the products will be free from manufacturing defects in workmanship and materials. Should any fault occur as the result of such defect we will, upon return to our address, repair the product or replace it with same product (or similar product of equivalent value) at no additional charge. Proof of purchase required.
This warranty will not apply if the product:
a) has been damaged through misuse, neglect, negligence, accident or ordinary wear and tear;
b) has not been used in accordance with any applicable instructions;
c) has been modified, repaired or tampered with by the purchaser.
Please note that the images in the website have the sole purpose of showing the products and usually correspond to product itself. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer or device monitor’s display of any colour will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer. We also reserve the right to refuse any order you place with us.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Payment options are provided during the checkout process.
Payments for purchases through the website are processed using PayPal secure payment gateway provider.
You will be seamlessly redirected to the PayPal website when placing an order. This payment method will usually clear instantly, allowing us to send your order asap.
PayPal allows to pay with:
• Visa credit card
• Masercard credit card
• American Express credit card
• Discover credit card
• PayPal account
We also accept payments through bank transfers. After you place your order, you will receive an email with our account details. The transfer must be made within 7 days or it will be cancelled. Please note that bank transfers can take at least 24 hours to clear.
You will receive a confirmation email after your order when your online purchase is complete. Please ensure you provide your correct email address, as we will also use this to notify you of order updates. If you do not receive your email notice after placing your order, please contact us.
Please note that orders are only shipped after full payment is confirmed.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
Certain content, products and services available via our website may include materials from third-parties.
Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us or when you cease using our site.
A breach or violation of any of the Terms and Conditions will result in an immediate termination of our services.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. Please check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
All communications, claims or questions should be sent to us thorough the “Contact” page of the website or directly to email@example.com
Your enquiries will be attended to ASAP. We do respond to all genuine email enquiries usually within hours.